1. What does the transition to the new airable portal involve?
On Tuesday, October 29th, the transition of Frontier Nuvola Smart-based products to the new airable infrastructure started. This process is expected to be completed by Thursday, October 31st. No action is required from users; their devices will continue to function as usual. Some station logos may not appear immediately, but this will soon be resolved.

2. Do I need to do anything to ensure the transition goes smoothly?
No, users do not need to take any action. The transition occurs automatically, and devices will continue to work as usual.

3. What happens to my favorite stations on the old portal?
Users need to export their favorites saved in the old Nuvola portal before they can upload them to the new airable portal. A guide on registering, managing, and importing favorites is available here: airable Portal Guide.

4. Where can I manage and save my favorites?
From October 31st onwards, users can manage their favorites through the new airable portal. The URL is: airable Portal. To access it, users must register first. The portal is currently available only in English, with a German version potentially following later.

5. How can I get support if I encounter problems?
Users can contact airable support directly via the large button at the bottom of the support page: airable Support.

6. What can I do if I am missing certain stations?
If users are missing certain stations, they can submit a request here: Submit a Request for Missing Stations.

Hopefully, this FAQ will provide clarity on the transition to the new airable platform. For further questions, please contact our support team.