We do everything to deliver your order as desired. Despite our efforts, it may happen that you are not satisfied with the products or service we offer. In that case, please let us know. Firstly, we can then remove your dissatisfaction and restore your confidence in us. In addition, customer feedback keeps us on our toes.

Also, if your complaint concerns one of our partners (such as DHL Parcel, Adyen, etc.) we would like to hear it. We trust in the good service we have agreed with these parties, but should this not be the case, we can take measures against this.

Filing a complaint

If you have a complaint about our products or service please contact Lenco Support. Within 7 working days at the latest you will receive a substantive response to your complaint and we always strive to provide a suitable solution.