Recently you have ordered a Lenco product on our official Lenco web shop. Of course, we hope that you will enjoy your purchase for a long time and experience many great moments with Lenco.

If your product is not what you expected, you are always free to return your purchase within the cooling-off period (30 days) free of charge. You will then receive a full refund.

If you want to return the Lenco product, but you have doubts whether there might not be a better solution, do not hesitate and ask us for advice via or via the contact form.

If you want to return your product within the reflection period, the following information is important for you:

- Use the enclosed return label.

- You have thirty days reflection time

- The item must be in original/undamaged condition and in its original packaging (if possible back in the brown box).

- Do not forget to include the packing slip in the box, otherwise the warehouse will not be able to find your order.

Upon receipt of your Lenco product, you will receive a confirmation email from us. Our warehouse will check if the item has been returned correctly and will refund the purchase price.